FAQ

Frequently Asked Questions (FAQ)

1. How long does shipping take?
Orders take 2-3 business days to process and verify payment. Once shipped, USPS Priority Mail typically delivers within 2 business days. You’ll receive a tracking number as soon as your order is on its way!

✨ Local Pickup: We also offer local pickup in Brookfield! Choose "Local Pickup" at checkout, and we’ll email you pickup instructions when your order is ready.

2. What is your return policy?
All sales are final, so please review product descriptions carefully before placing your order to ensure you’re selecting the right items.

3. What ingredients do you use in your products?
Our products feature a blend of natural, herbal, and Halal ingredients like essential oils, clays, butters, and plant oils. We prioritize gentle ingredients such as beeswax, honey, shea butter, and coconut oil for their nourishing benefits. We avoid synthetic additives and chemicals, ensuring each product is chemical-free and safe for sensitive skin. Check individual product pages for specific ingredient lists.

4. Are your products vegan and cruelty-free?
Our products are cruelty-free — we never test on animals. However, our items are not vegan, as some formulas include natural ingredients like beeswax and honey.

5. Are your products Halal certified?
While not officially certified, all our products are made following Halal guidelines, using clean, natural ingredients that align with those values.

6. Are your products suitable for sensitive skin?
Yes! Our products are made with gentle, natural ingredients, making them suitable for all skin types, including sensitive skin. However, we always recommend performing a patch test before full use.

7. What if I have allergies?
While our products are made with natural ingredients, we recommend carefully reviewing the ingredient list provided on each product page and performing a patch test before use.

8. Can I use your products on children or babies?
Our gentle formulations are safe for children; however, we recommend checking individual product descriptions for guidance and performing a patch test.

9. Do you offer gift wrapping or gift notes?
Yes! We offer gift notes for a personal touch. During checkout, you can add a message, and we’ll include it with your order. Please note that we do not offer traditional gift wrapping at this time.

10. Do you ship internationally?
Yes, we do! International customers are responsible for any customs fees and shipping costs, which are provided during checkout.

11. Do you offer bulk or wholesale options?
Yes! We welcome wholesale inquiries. Please contact us directly for more details.

12. How can I contact you for questions or concerns?
We're happy to help! Reach out to us via our Contact Us page.